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Superior Decision Making with Customer Analytics Hosted by CRM Magazine

When your contact center agents engage with customers, they not only experience the words that are spoken, but the emotions that are expressed. And these emotions are every bit as important as the words that are exchanged.

In this webinar hosted by CRM Magazine, Superior Decision Making With Customer Analytics, CallMiner Director of Outreach Marketing, Brian LaRoche, will discuss the topic of emotion in customer calls.

Download webinar slides here.

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