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How to Build a Speech Analytics Program

You’ve been hearing for years about what speech analytics can do for your contact center.  There are so many options – it’s hard to determine what’s real and what’s not.

Watch this workshop with two of CallMiner’s expert Customer Success Directors, Misty Mastracco and Lauretta Campestre, as they take you through the critical components you need to consider:

  • Goals: How to define and prioritize
  • Data Collection: What information do you need, what do you have, what are you missing
  • Staff: How do you get the right departments involved and who needs to be included
  • Reporting: Who gets reports, what format are reports in, reactions to new information

In less than an hour you’ll leave with an outline of steps required for a successful program.

Download webinar slides here.

Previous Video
How Hawaiian Airlines Used Speech Analytics to Improve CX & Bottom Line Results
How Hawaiian Airlines Used Speech Analytics to Improve CX & Bottom Line Results

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