UK Whitepapers

This Stream includes all of our UK Whitepapers

  • UK CallMiner Churn Index 2020

    UK CallMiner Churn Index 2020

    Find out more about what drives consumers to stay loyal or switch UK suppliers in the new CallMiner Churn Index. With key findings on the role of contact centres & how to avoid costly customer churn.

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  • CX Pro's Guide to Speech Analytics

    CX Pro's Guide to Speech Analytics

    See how speech analytics can uniquely empower customer experience initiatives!

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  • Forrester: CallMiner Named a Leader in AI-Fueled Speech Analytics

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  • The Continuum Maturity Model

    The Continuum Maturity Model

    This first-of-its-kind assessment methodology enables you to quantify the maturity of your speech analytics programs and define steps to accelerate implementation, adoption and results.

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  • ContactBabel UK Customer Experience Decision-Makers’ Guide

    ContactBabel UK Customer Experience Decision-Makers’ Guide

    This invaluable guide provides best practices for implementation and execution of CX enhancement activities and includes CX statistics by company size, industry & more.

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  • ContactBabel UK Inner Circle Guide to Outbound Contact Centres

    ContactBabel UK Inner Circle Guide to Outbound Contact Centres

    This invaluable guide provides best practices for implementation and execution of outbound contact centre activities and includes market sizing as well as other industry statistics.

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  • UK CallMiner Churn Index for Utilities Organisations

    UK CallMiner Churn Index for Utilities Organisations

    Discover what drives UK utilities customers to stay loyal or switch in the new CallMiner Churn Index for Utilities. Get key findings on the role of call centres & how to avoid costly customer churn.

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  • UK CallMiner Churn Index for Insurance Organisations

    UK CallMiner Churn Index for Insurance Organisations

    Discover what drives UK insurance customers to stay loyal or switch in the new CallMiner Churn Index for Insurance. Get key findings on the role of call centres & how to avoid costly customer churn.

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  • The UK Inner Circle Guide to First-Contact Resolution

    The UK Inner Circle Guide to First-Contact Resolution

    Nothing about first contact resolution is simple. This report will help you measure it accurately, balance it against other business metrics, and improve FCR to help you and your customer.

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  • Listening to the Contact Centre to Overcome Pandemic Challenges

    Listening to the Contact Centre to Overcome Pandemic Challenges

    This whitepaper will explore how customer experience professionals can effectively listen to customers and front line employees for CX intelligence both now and when we emerge from the pandemic.

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  • Inner Circle Guide to Cloud-Based Contact Centre Solutions

    Inner Circle Guide to Cloud-Based Contact Centre Solutions

    This report answers contact centre management’s most pressing questions around the decision to move from on-premise to cloud-based contact centre solutions.

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  • Leveraging Emotion to Improve CX & Elevate Contact Centre Performance

    Leveraging Emotion to Improve CX & Elevate Contact Centre Performance

    The key ingredient for delivering a five-star customer experience in the contact centre is leveraging emotion across customer interactions. This whitepaper will help you understand how this is done.

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  • UK CallMiner Churn Index for Banking Organisations

    UK CallMiner Churn Index for Banking Organisations

    Discover what drives UK bank customers to stay loyal or switch in the new CallMiner Churn Index for banking. Get key findings on the role of call centres & how to avoid costly customer churn.

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  • Using Automated Scorecards to Improve Agent Performance

    Using Automated Scorecards to Improve Agent Performance

    See how automatic scorecards via speech analytics can improve agent performance by giving call centres the complete picture to positively and quickly effect change in the performance of agents.

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  • 10 Ways Speech Analytics Empowers The Entire Enterprise - UK

    10 Ways Speech Analytics Empowers The Entire Enterprise - UK

    This guide identifies 10 different ways the engagement data captured and analysed from your call centre can transform your organisation's performance and results.

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  • UK Inner Circle Guide to Interaction Analytics

    UK Inner Circle Guide to Interaction Analytics

    This guide helps illuminate many of the issues to be considered when researching and selecting such an interaction analytics solution.

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  • Measuring Voice of the Customer Data-Driven Strategies & Tools to Unlock Voice of the Customer Insight - UK

    Measuring Voice of the Customer Data-Driven Strategies & Tools to Unlock Voice of the Customer Insight - UK

    This whitepaper discusses the importance of VoC, how to measure it with data-driven strategies, and tools to uncover value and transform CX for bottom-line impact and increased brand loyalty.

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  • UK Contact Centre Decision-Maker's Guide

    UK Contact Centre Decision-Maker's Guide

    Interaction analytics solutions offer opportunities to gain insight, improve operational efficiency & develop agent performance. This guide helps inform your solution research and selection decisions.

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  • The Inner Circle Guide to AI, Chatbots & Machine Learning UK

    The Inner Circle Guide to AI, Chatbots & Machine Learning UK

    The opportunity exists for AI to take customer contact far beyond what is feasible now due the enormous amount of structured and unstructured data available.

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  • UK Contact Centre Vertical Markets: Financial Services

    UK Contact Centre Vertical Markets: Financial Services

    This market analysis looks at the structure, growth, technology, HR, and commercial issues found in contact centres within the UK financial services sector.

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  • UK Insurance: Contact Centre Vertical Market Report

    UK Insurance: Contact Centre Vertical Market Report

    This market analysis looks at the structure, growth, technology, HR, and commercial issues found in contact centres within the UK insurance sector.

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