×

We'd like to learn a bit more about you before downloading this whitepaper.

First Name
Last Name
Company
Job Title
# of Agents
Do you currently have speech analytics?
Phone Number
Country
State
Thank You!
Error - something went wrong!
   

ContactBabel UK Customer Experience Decision-Makers’ Guide

Let’s face it – the customer experience that most organisations have been delivering in recent months has taken a hit.  Scrambling to move contact centre agents to a work-from-home environment, set up technology, and develop answers to the most recent FAQ’s on the fly have all impacted your customers’ perception of your brand.

This first-of-its-kind research study and best practices document, addresses these mission-critical topics to help you rebound, and turn these challenging times into an opportunity to drive increased loyalty:

  • How the pandemic has affected customer experience
  • The effect of technology on customer experience
  • Omnichannel and customer experience
  • CX benchmarking and understanding the customer
  • Future strategies for CX
  • And more…

The guide also includes many insightful results of primary research on CX trends by industry, company size, channel and more. Frankly, every organisation that values the ‘voice-of-their-brand’ should download their copy of this guide now!

Previous Flipbook
The Continuum Maturity Model
The Continuum Maturity Model

This first-of-its-kind assessment methodology enables you to quantify the maturity of your speech analytics...

Next Flipbook
UK CallMiner Churn Index 2020
UK CallMiner Churn Index 2020

Find out more about what drives consumers to stay loyal or switch UK suppliers in the new CallMiner Churn I...