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The Continuum Maturity Model

A First of Its Kind Maturity Scale for Assessing & Implementing Speech Analytics

The maturity model concept was initially conceived by the U.S. Government to assess the ability of software providers to deliver on projects. The concept has since been adopted and modified across multiple fields to help businesses chart their evolutionary path in attaining improved maturity across people, process and technology.

In this first-of-its-kind maturity model for speech analytics technology, CallMiner’s Continuum Maturity Model does just that. Based on nearly two decades of delivering speech analytics solutions to hundreds of organisations across dozens of industries and business models, Continuum provides a scale for benchmarking the maturity of your speech analytics program.

But more importantly, it provides customised guidance on next steps and implementation best practices to climb to the next rung of success, and to the next level of ROI and impact for your business.

Previous Flipbook
CX Pro's Guide to Speech Analytics
CX Pro's Guide to Speech Analytics

See how speech analytics can uniquely empower customer experience initiatives!

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ContactBabel UK Customer Experience Decision-Makers’ Guide
ContactBabel UK Customer Experience Decision-Makers’ Guide

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