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10 Speech Analytics Needs to Know for CX Pros

Read our 10 “needs to know” to introduce CX professionals, as well as marketing and anyone else outside the contact center who isn’t taking advantage of the data available for better Voice of the Customer and Voice of the Employee programs.

For most CX professionals, speech analytics is an unfamiliar technology. It’s most likely associated with the contact center which for most CX pro’s is a black hole of mystery and in some cases CX indifference. Capable speech analytics solutions offer an incredibly rich source of customer experience detail that cannot be obtained anywhere else!

 

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US Contact Center Decision-Makers' Guide 2018
US Contact Center Decision-Makers' Guide 2018

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Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine
Unsolicited Feedback Can Be Rocket Fuel for Your CX Engine

It’s time to create a complete picture of the customer experience with unsolicited feedback with speech ana...