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CCW Special Report: CX Automation

Do not sell automation short. Automation has become a leading talking point within the customer contact community. More importantly, it represents a major investment focus. A recent CCW Digital survey reveals that "reducing effort" is the only customer experience initiative that will command more attention this year. 

Read in this report about the shift in automation's perception from only being seen to tighten budgets, but to create positive customer value. 

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