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CCW Special Report: CX Automation

Do not sell automation short. Automation has become a leading talking point within the customer contact community. More importantly, it represents a major investment focus. A recent CCW Digital survey reveals that "reducing effort" is the only customer experience initiative that will command more attention this year. 

Read in this report about the shift in automation's perception from only being seen to tighten budgets, but to create positive customer value. 

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CCW Special Report: Customer Journey Mapping
CCW Special Report: Customer Journey Mapping

This report works to show you how to map the customer journey, both for customer-centric and a business-cen...

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US CallMiner Index: Communications
US CallMiner Index: Communications

In the last 12 months alone, 51% of consumers said they had switched communications companies, placing the ...