We'd like to learn a bit more about you before downloading this whitepaper.

First Name
Last Name
Job Title
# of Agents
Do you currently have speech analytics?
Phone Number
Thank You!
Error - something went wrong!

ContactBabel US Contact Center Vertical Market Report: Insurance

This study looks at the structure, growth, technology, HR and commercial issues found in contact centers within the US insurance industry.

It contains data from multiple large-scale surveys of hundreds of contact centers and is the definitive study of this vertical market’s customer contact operations. Among the topics addressed:

  • Salaries, agent attrition, agent absence
  • Agent activity, call duration, speed to answer
  • Use of omnichannel
  • Inbound & outbound activity
  • More…

Download it with our compliments to learn how trends and practices in your organization compare to those taking place within the industry as a whole.

Previous Flipbook
How AI Improves the Customer Experience
How AI Improves the Customer Experience

Real Use Cases of Engagement Analytics & Automation for Contact Center Success

Next Flipbook
U.S. Contact Center Decision-Makers' Guide
U.S. Contact Center Decision-Makers' Guide

Customer interaction analytics offers opportunities to gain insight, improve operational efficiency & devel...