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How Interaction Analytics Reduces Costs, Optimizes Engagements, and Provides Rapid ROI

Analytics is one of the more versatile and powerful innovations that has become available to contact centers. Today interaction analytics is being used to reduce call times and raise agent productivity and increase revenues from sales and collections operations. It is also used to improve adherence to best practices, improve documentation and compliance with TCPA (Telephone Consumer Protection Act), FDCPA (Fair Debt Collection Practices Act) and other regulations, optimize the customer journey across all contact channels and touchpoints, and provide a more efficient, satisfying, targeted and optimized customer experience.

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How to Achieve Continuous Improvement of your Quality Monitoring
How to Achieve Continuous Improvement of your Quality Monitoring

This whitepaper will review technology tips to help you improve your Quality Assurance.

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Understanding How Interaction Analytics Can Reduce Agent Attrition
Understanding How Interaction Analytics Can Reduce Agent Attrition

This whitepaper presents a high-level overview of the challenge and the contribution of modern Interaction ...