Banking Customer Churn: CallMiner Index UK

In the CallMiner Index UK, banks come eighth out of 11 sectors for highest churn rates. Twenty four percent of consumers said they had switched banks in the last five years, placing banks at 6th in the Index.

Read why the banking sector is driving customers away for completely avoidable reasons –and it’s costing billions. 

Click here to read the entire Index to see how all sectors performed and what customer say will keep them loyal! 

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Utilities Customer Churn: CallMiner Index UK
Utilities Customer Churn: CallMiner Index UK

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UK CallMiner Index: Consumer switching by sector, the reasons and the impact of call centres
UK CallMiner Index: Consumer switching by sector, the reasons and the impact of call centres