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Utilities Customer Churn: CallMiner Index UK

Electricity and gas suppliers are amongst top churning sectors in the CallMiner Index UK. In the last 12 months, 29% of consumers said they had switched electricity companies, keeping the electricity sector in first position of most churned industries in the Index. Gas companies are in 3rd place in the Index with 24% of consumers switching in the last 12 months.

Read why utilities are driving customers away for completely avoidable reasons – and it’s costing billions! 

Click here to read the entire Index to see how all sectors performed and what customer say will keep them loyal! 

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CCW Special Report: CX Automation
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