Wistia - Product Videos

Videos from callminer's Wistia project

  • Customer Experience Demo7:42

    Customer Experience Demo

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  • Risk and Compliance Demo17:13

    Risk and Compliance Demo

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  • Agent Performance & Contact Center Efficiency Demo5:25

    Agent Performance & Contact Center Efficiency Demo

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  • CallMiner Visualize: Powered by Tableau®2:21

    CallMiner Visualize: Powered by Tableau®

    CallMiner Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight to enable change.

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  • CallMiner Coach: Real-Time Agent Quality Management2:18

    CallMiner Coach: Real-Time Agent Quality Management

    CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.

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  • CallMiner Analyze: Actionable Insight from Customer Engagement2:28

    CallMiner Analyze: Actionable Insight from Customer Engagement

    CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.

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  • Amazon Connect3:38

    Amazon Connect

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  • CallMiner Community EngagementOptimization.com2:00

    CallMiner Community EngagementOptimization.com

    EngagementOptimization.com is CallMiner's online community designed for customer engagement professionals.

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  • Eureka Xchange - App Store for Analytics1:25

    Eureka Xchange - App Store for Analytics

    Eureka Xchange complements CallMiner’s existing libraries of solution packs, by providing additional automated categories and tags, in order to gain even more key business insights.

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  • Uncovering the Customer Experience3:29

    Uncovering the Customer Experience

    By adding CallMiner speech analytics in your call center, you will gain valuable insights into the voice of your customer on a continuous basis.

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  • Real-Time Performance Monitoring with Speech Analytics with EurekaLive1:43

    Real-Time Performance Monitoring with Speech Analytics with EurekaLive

    CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics.

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  • Customer Engagement Optimization4:14

    Customer Engagement Optimization

    You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.

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  • Voice of Customer Analytics3:07

    Voice of Customer Analytics

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  • Speech Analytics Solutions for Collections2:12

    Speech Analytics Solutions for Collections

    CallMiner speech analytics can help ease collections challenges by analyzing every agent contact to eliminate compliance risk, improve agent performance, and increase recovery rates.

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  • Automating the Performance Management Process with Contact Analytics4:29

    Automating the Performance Management Process with Contact Analytics

    CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast efficient feedback, and more importantly, make direct feedback easy to act on.

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