CallMiner Product Videos

Learn more about CallMiner's products here.

  • CallMiner Analyze: Actionable Insight from Customer Engagement2:28

    CallMiner Analyze: Actionable Insight from Customer Engagement

    CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.

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  • CallMiner Coach: Real-Time Agent Quality Management2:18

    CallMiner Coach: Real-Time Agent Quality Management

    CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.

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  • CallMiner Alert: Real-Time Call Monitoring and Redaction2:25

    CallMiner Alert: Real-Time Call Monitoring and Redaction

    Combine AI-driven automated transcription, alerting, and redaction to provide your contact center supervisors, quality analysts, and agents with real-time, actionable business insights.

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  • CallMiner Visualize: Powered by Tableau®2:21

    CallMiner Visualize: Powered by Tableau®

    CallMiner Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight to enable change.

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  • Customer Experience Demo7:42

    Customer Experience Demo

    See how CallMiner's CX Solutions Pack aligns quality, loyalty and effort into your contact center performance for better customer experience.

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  • Risk and Compliance Demo17:13

    Risk and Compliance Demo

    See how CallMiner can monitor and protect your customer's privacy.

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  • Agent Performance & Contact Center Efficiency Demo5:25

    Agent Performance & Contact Center Efficiency Demo

    Watch this demo to see how CallMiner can improve agent performance and efficiency in your contact center.

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  • CallMiner Community EngagementOptimization.com2:00

    CallMiner Community EngagementOptimization.com

    EngagementOptimization.com is CallMiner's online community designed for customer engagement professionals.

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  • Uncovering the Customer Experience3:29

    Uncovering the Customer Experience

    By adding CallMiner speech analytics in your call center, you will gain valuable insights into the voice of your customer on a continuous basis.

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  • Customer Engagement Optimization4:14

    Customer Engagement Optimization

    You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.

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  • Enhanced Voice of Customer Analytics with CallMiner3:07

    Enhanced Voice of Customer Analytics with CallMiner

    Learn how CallMiner speech analytics can combine phone data with chat, email, surveys, and tweets to give you a true, overall journey of your customers.

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  • Speech Analytics Solutions for Collections2:12

    Speech Analytics Solutions for Collections

    CallMiner speech analytics can help ease collections challenges by analyzing every agent contact to eliminate compliance risk, improve agent performance, and increase recovery rates.

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  • Automating the Performance Management Process with Contact Analytics4:29

    Automating the Performance Management Process with Contact Analytics

    CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast efficient feedback, and more importantly, make direct feedback easy to act on.

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