Amazon Connect

If you use Amazon Connect, you can quickly and easily incorporate speech analytics into your cloud-based contact center with CallMiner Eureka, the industry leading customer engagement analytics platform. Amazon Connect automatically sends recordings and call metadata to Eureka for analytics processing. Once processed, the call transcripts can be searched, analyzed and reviewed through the Eureka interface enabling you to discover valuable business and improve your bottom line.

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Automating the Performance Management Process with Contact Analytics
Automating the Performance Management Process with Contact Analytics

CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast ...

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