If you use Amazon Connect, you can quickly and easily incorporate speech analytics into your cloud-based contact center with CallMiner Eureka, the industry leading customer engagement analytics platform. Amazon Connect automatically sends recordings and call metadata to Eureka for analytics processing. Once processed, the call transcripts can be searched, analyzed and reviewed through the Eureka interface enabling you to discover valuable business and improve your bottom line.
CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.
Learn how CallMiner Eureka can help your organization gain insights from 100% of Work From Home and customer interactions to drive improved call outcomes, increased customer loyalty and compliance.
CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.
Combine AI-driven automated transcription, alerting, and redaction to provide your contact center supervisors, quality analysts, and agents with real-time, actionable business insights.
CallMiner Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight to enable change.
See how CallMiner's CX Solutions Pack aligns quality, loyalty and effort into your contact center performance for better customer experience.
See how CallMiner can monitor and protect your customer's privacy.
Watch this demo to see how CallMiner can improve agent performance and efficiency in your contact center.
EngagementOptimization.com is CallMiner's online community designed for customer engagement professionals.
By adding CallMiner speech analytics in your call center, you will gain valuable insights into the voice of your customer on a continuous basis.
You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.
Learn how CallMiner speech analytics can combine phone data with chat, email, surveys, and tweets to give you a true, overall journey of your customers.
CallMiner speech analytics can help ease collections challenges by analyzing every agent contact to eliminate compliance risk, improve agent performance, and increase recovery rates.
CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast efficient feedback, and more importantly, make direct feedback easy to act on.