Amazon Connect

If you use Amazon Connect, you can quickly and easily incorporate speech analytics into your cloud-based contact center with CallMiner Eureka, the industry leading customer engagement analytics platform. Amazon Connect automatically sends recordings and call metadata to Eureka for analytics processing. Once processed, the call transcripts can be searched, analyzed and reviewed through the Eureka interface enabling you to discover valuable business and improve your bottom line.

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CallMiner Analyze: Actionable Insight from Customer Engagement
CallMiner Analyze: Actionable Insight from Customer Engagement

CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of ...

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CallMiner Community EngagementOptimization.com
CallMiner Community EngagementOptimization.com

EngagementOptimization.com is CallMiner's online community designed for customer engagement professionals.