Speech analytics can help ease collections challenges by analyzing every agent contact -- either during or after the call -- to eliminate compliance risk, improve agent performance, and increase recovery rates. CallMiner offers tailored solutions for any size company: from large enterprise collections operations to smaller agencies.
Customer Experience Demo
Risk and Compliance Demo
Agent Performance & Contact Center Efficiency Demo
CallMiner Visualize: Powered by Tableau®
CallMiner Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight to enable change.
CallMiner Coach: Real-Time Agent Quality Management
CallMiner Coach encourages a call center culture of real-time agent performance optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.
CallMiner Analyze: Actionable Insight from Customer Engagement
CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.
CallMiner Community EngagementOptimization.com
EngagementOptimization.com is CallMiner's online community designed for customer engagement professionals.
Eureka Xchange - App Store for Analytics
Eureka Xchange complements CallMiner’s existing libraries of solution packs, by providing additional automated categories and tags, in order to gain even more key business insights.
Uncovering the Customer Experience
By adding CallMiner speech analytics in your call center, you will gain valuable insights into the voice of your customer on a continuous basis.
Real-Time Performance Monitoring with Speech Analytics with EurekaLive
CallMiner EurekaLive is a real-time call center quality assurance solution that monitors in progress calls for the presence or absence of specific language or acoustic characteristics.
Customer Engagement Optimization
You can no longer look at a single transaction for customer satisfaction. You have to look at the entire customer journey.
Enhanced Voice of Customer Analytics with CallMiner
Automating the Performance Management Process with Contact Analytics