Speech Analytics Solutions for Collections

Speech analytics can help ease collections challenges by analyzing every agent contact -- either during or after the call -- to eliminate compliance risk, improve agent performance, and increase recovery rates. CallMiner offers tailored solutions for any size company: from large enterprise collections operations to smaller agencies.

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Enhanced Voice of Customer Analytics with CallMiner
Enhanced Voice of Customer Analytics with CallMiner

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Automating the Performance Management Process with Contact Analytics
Automating the Performance Management Process with Contact Analytics

CallMiner Eureka automates agent scoring, allowing you to keep all of your KPIs in one place, provide fast ...