Managing Your Remote Contact Centre in Today's Work-From-Home Environment
Learn how CallMiner Eureka can help your organisation gain insights from 100% Of work from home and customer interactions to drive improved call outcomes, increased customer loyalty and compliance.
LISTEN World Tour - London
Watch highlights from the London stop on CallMiner's LISTEN World Tour!
CallMiner Alert: Real-Time Call Monitoring and Redaction
Eureka Alert combines AI-driven automated transcription, alerting, and redaction to provide your contact centre supervisors, quality analysts, and agents with real-time, actionable business insights.
CallMiner Coach: Real-Time Agent Quality Management
Turn insights into action and take your contact centre performance to the next level with real-time agent performance optimisation and speech analytics insight from every call using CallMiner Coach.
CallMiner Analyze: Actionable Insight from Customer Engagement
Reveal actionable intelligence from 100% of your contact centre’s customer interactions with CallMiner Analyze.
CallMiner Visualize: Powered by Tableau®
Bring your speech analytics data story to life. Customise and compare graphical data to reveal insight to enable change with CallMiner Visualize powered by Tableau®